Michael Victoroff, MD
Location: Salons 3, 4, 6
Every organization must have a policy and procedures for addressing four specific challenges related to workplace misbehavior: 1) true reports; 2) false reports; 3) fragile reporters; and 4) a potentially hostile work environment. Harassment, sexual misconduct, inappropriate humor, discrimination, impairment, retaliation, extortion, stalking relationship violence and other destructive activities are universal risks for humans in groups.
Organizational responses need to include internal investigatory, adjudication and disciplinary actions, protection and support of complainants, prohibition against retaliation, referral to law enforcement, protecting the rights and recourses of accused, etc. There are questions of mitigation, apology, reconciliation, corrective action and sanctions. These are not simple matters.
This program offers suggestions for policies, professional education, self-awareness and cultural engineering, and discusses barriers to change.
Differentiate “unprofessional conduct” from “professional misconduct”
Describe a spectrum of behaviors that might be professional misconduct
Review risk factors that may contribute to professional misconduct
Outline strategies to minimize allegations of professional misconduct
Dr. Victoroff is the Risk Management Consultant for Health Information Technology at COPIC. He was in the first group of physicians to become board certified in Clinical Informatics; he is also board certified in Family Medicine and completed a fellowship in bioethics. He is a Clinical Professor in the Department of Family Medicine at the University of Colorado School of Medicine and adjunct faculty at the University of Denver Graduate School. He was named “Colorado Family Physician of the Year” 1996. He practiced family medicine and obstetrics for 19 years; he has been a Medical Director for Aetna, a private investigator, an EHR developer, and served on the ethics committee of the AAFP. His publications include numerous articles and book chapters on bioethics, medical computing, managed care, medical errors and patient safety. He is a graduate of St. John’s College (Annapolis), Baylor College of Medicine (Houston) and did his residency in Family Medicine at the University of Rochester.